Selling the value of client experience efforts is one of the key issues facing marketing and business development teams within Australian law firms. When customer experience efforts can’t be billed

I had some interesting discussions with policymakers and academics recently. As always, there was a lot of interest in the new world. Everybody wants to talk about artificial intelligence, robotics,

Our research shows that the biggest challenge in driving legal innovation within organisations is time – with 48% of roundtable participants saying they don’t get enough time and resources away from

It’s no secret: To do our work well, it’s important we can think clearly, feel confident in our evaluation of the information available, and are capable of making good decisions to solve problems fast

Everyone seems to agree that tech pioneers, software developers, and coders will be at the center of solving the world’s most pressing challenges. But according to Professor Erik Vermeulen

During my time as a legal innovator, I’ve certainly done some innovation where it didn’t even need to happen. A client once came to me and asked me to write a letter. I thought “Yes, I can do that!

Legal innovation never stands still and neither do we. After overwhelming feedback from our legal innovation community, the Legal Festival 2019 will now be vastly expanded to offer a broad view

Professor Renee Knake is on a mission to expose the increasing trend of women being shortlisted—i.e. qualified for a position but not selected from a list, a phenomenon that creates the appearance

Design Thinking has been successfully used worldwide for many years in every imaginable industry to drive innovation and improve products and services. So far, the legal industry has only scratched

The ability to work smarter seems such an alluring prospect. After all who wouldn’t trade working our long hours for the prospect of getting home on time more often (or even early – heavens forbid!)