Blog
Loading
-
Selling the value of client experience efforts is one of the key issues facing marketing and business development teams within Australian law firms. When customer experience efforts can’t be billed
-
Why You Shouldn’t Make Important Decisions After Lunch
10 Jan 2019 Dr Amantha ImberWhen we talk about innovation we need to talk about decision making, because ultimately, throughout the innovation process you’re making important decisions. Certainly, when you’re thinking about -
Free eBook: How to Sprout Your Next Big Idea for Innovation
09 Jan 2019 Simon BanksHave you noticed everyone is talking nonstop about innovation. Innovation’s where the good stuff – and your future – happens. You know this. -
Is Emotion the Missing Link in Client Experience?
07 Jan 2019 Bruce TemkinEmotion plays an essential role in how people make decisions. Consequently, how a client feels about their experience with a law firm or company has the most significant impact on their loyalty to the ... -
Legal Professionals Weigh in on Innovation Discussions
13 Dec 2018 Simon YeowartIn preparation for The Legal Festival in June 2019, we’ve just returned from running our annual roundtable discussion groups across Australia. Each session was a full and frank discussion -
The Legal Innovation Report 2019
30 Nov 2018Innovation is a relatively new focus for the legal industry but the changes already experienced point to the fact that disruption needs to become the new business as usual. To succeed -
A New Horizon for Legal Operations at Woolworths
19 Nov 2018 Richard DammeryIn 2014, with competitors outperforming it on price and efficiency, the Woolworths Group needed a change of strategy. The challenge was not just for the retail arm to reform, but the legal team too. -
How to Build a Winning Business Case for Legal Innovation
12 Nov 2018 Verity WhiteCreating a business case for legal innovation can be a major stumbling block for many legal professionals. In fact, it’s the one step of the legal innovation process that causes most people to come un -
Free eBook: Legal Innovation Framework
18 Oct 2018 Verity WhiteIdeas, we’ve all got a lot of them. Some good, some great, and maybe even a game changing idea. The truth is that most ideas, no matter how good, rarely come to fruition. -
Dentons’ Adapt or Die Game Plan for Legal Innovation
21 Sep 2018 Marcel HenriBecoming the largest law firm in the world by headcount comes with its challenges – unprecedented growth across multiple regions, resulting technology needs and significant diversity.