Selling the value of client experience efforts is one of the key issues facing marketing and business development teams within Australian law firms. When customer experience efforts can’t be billed

When we talk about innovation we need to talk about decision making, because ultimately, throughout the innovation process you’re making important decisions. Certainly, when you’re thinking about

Have you noticed everyone is talking nonstop about innovation. Innovation’s where the good stuff – and your future – happens. You know this.

Emotion plays an essential role in how people make decisions. Consequently, how a client feels about their experience with a law firm or company has the most significant impact on their loyalty to the ...

In preparation for The Legal Festival in June 2019, we’ve just returned from running our annual roundtable discussion groups across Australia. Each session was a full and frank discussion

Innovation is a relatively new focus for the legal industry but the changes already experienced point to the fact that disruption needs to become the new business as usual. To succeed

In 2014, with competitors outperforming it on price and efficiency, the Woolworths Group needed a change of strategy. The challenge was not just for the retail arm to reform, but the legal team too.

Creating a business case for legal innovation can be a major stumbling block for many legal professionals. In fact, it’s the one step of the legal innovation process that causes most people to come un

Ideas, we’ve all got a lot of them. Some good, some great, and maybe even a game changing idea. The truth is that most ideas, no matter how good, rarely come to fruition.

Becoming the largest law firm in the world by headcount comes with its challenges – unprecedented growth across multiple regions, resulting technology needs and significant diversity.