LEGAL MARKETING & CLIENT EXPERIENCE

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LEGAL MARKETING & CLIENT EXPERIENCE

LEGAL MARKETING & CLIENT EXPERIENCE

Clients expect their legal providers to know what drives them. Legal services should be designed with the client at the centre. The value proposition for legal services has changed. The return on investment for clients can be quantified in many more ways than it used to be, with the onus on legal firms to demonstrate value in everything they do.

With tailored content from the best of the legal industry, plus featuring world class CX case-studies from other industries, this conference will explore innovative ways to apply business strategies in legal practice. Content will focus on the client perspective and how a law firm’s reputation, content output and marketing efforts all impact decisions made by clients.

TOPICS FOR 2020 WILL BE CONFIRMED SOON

These hot topics have evolved from 6 months of face-to-face research with 80+ industry professionals - sharing their challenges, trends and innovation investment plans.

Making Innovation Intrinsic to Your Business

Embracing the Change Mindset

Focus on Client Experience (CX) Through Innovation

Legal Talent and the Lawyer of the Future

How Are Businesses Preparing for a New Operating Model?

Making Data-Driven Decisions and Demonstrating the Results

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