Clients expect their legal providers to know what drives them. Legal services should be designed with the client at the centre. The value proposition for legal services has changed. The return on investment for clients can be quantified in many more ways than it used to be, with the onus on legal firms to demonstrate value in everything they do.
With tailored content from the best of the legal industry, plus featuring world class CX case-studies from other industries, this conference will explore innovative ways to apply business strategies in legal practice. Content will focus on the client perspective and how a law firm’s reputation, content output and marketing efforts all impact decisions made by clients.