In this session, we'll walk through a case study which highlights the lessons learned when introducing Matter Tracking to a team of 200 lawyers.

We'll also cover key strategies from our change management playbook and for using Matter Tracking to improve your customer service and report on work demand.

• UX considerations for optimising employee experience
• Using Matter Tracking to improve your service model
• Right-sizing requirements gathering and playback
• Planning your roll-out to maximise uptake
• Optimise data collection for work demand reporting

Key Learnings

1. Key things to consider when designing your matter tracking system
2. Strategies for delivering change and training
3. How matter tracking can feed into work demand reporting